Privacy Policy

Last Updated: May 18, 2026

About This Privacy Policy

Thank you for visiting Petland Scottsdale and our website, petlandphoenix.com. This Privacy Policy explains how Petland Scottsdale, including our website, lead forms, online services, communications, advertising, and related customer services, collects, uses, shares, protects, and stores information.

In this Privacy Policy, "Petland Scottsdale," "Company," "we," "our," and "us" refer to Petland Scottsdale. "You" and "your" refer to website visitors, customers, prospective customers, users who submit forms, users who communicate with us, and individuals who interact with our services.

This Privacy Policy is intended to help you understand:

• What types of information we collect;
• How we collect information;
• How we use information;
• How we may share information;
• How we use cookies, web beacons, analytics, advertising, calls, texts, and AI-assisted communications;
• Your choices and rights regarding your information;
• How to contact us.

By using this website, submitting a form, contacting us, requesting pet information, signing up for alerts, opting into marketing, or otherwise providing information to us, you acknowledge that you have read and understand this Privacy Policy.

Who Is Covered by This Policy?

Petland Scottsdale works with customers and prospective customers in the United States. Our website is intended for use by United States residents and is governed by the laws of the United States and, where applicable, the State of Arizona.

Our website and services are not intended for children under the age of thirteen (13). If you believe a minor or a non-United States resident has inadvertently provided information to us, please contact us so we can review and address the matter.

Contact Information

Petland Scottsdale
15090 N Northsight Blvd Suite 120
Scottsdale, AZ 85260
Phone: 480-480-6629
Website: petlandphoenix.com

Please direct privacy-related questions through our website contact page or by calling us at 480-480-6629.

What Types of Information Do We Collect?

At various times, Petland Scottsdale may collect Personal Information, Non-Personal Information, and related information that helps us operate our website, respond to inquiries, provide customer service, market our products and services, and manage our business.

Personal Information

"Personal Information" means information that identifies, relates to, describes, or can reasonably be associated with a specific person. Depending on how you interact with us, we may collect:

• First and last name;
• Email address;
• Phone number;
• Mailing address or general location;
• Contact preferences;
• Whether the number provided is a landline or cellphone;
• Pet interests, preferred breeds, pet type, pet availability inquiries, or related preferences;
• Information submitted through Contact Us forms, Get My Info forms, pop-ups, newsletter forms, financing inquiry forms, pet inquiry forms, coupon forms, breed alert forms, and similar lead capture forms;
• Information submitted through appointment requests, messages, emails, calls, texts, chats, or other communications;
• Records of marketing consent, including checkbox selections, form submissions, timestamps, IP addresses, page URLs, form names, consent language shown, and related proof-of-consent records;
• Transaction-related information if you make a purchase or inquiry;
• Financing-related inquiry information if you choose to begin or request financing information;
• Customer service records;
• Review, testimonial, survey, or feedback information you voluntarily provide.

Non-Personal Information

"Non-Personal Information" means information that does not directly identify a specific person by itself. We may collect:

• Browser type;
• Device type;
• IP address;
• Domain name;
• Referring website;
• Pages visited;
• Time and date of visits;
• Time spent on pages;
• Website clicks and interactions;
• General geographic location;
• Software and hardware attributes;
• Aggregated analytics data;
• Advertising performance data.

Non-Personal Information may become Personal Information if it is combined with other information that identifies you.

How Do We Collect Information?

We may collect information when you:

• Visit our website;
• Submit a website form;
• Request information about a puppy, bird, fish, reptile, small animal, product, service, financing, coupon, special offer, or availability alert;
• Contact us by phone, email, text, chat, social media, or website form;
• Sign up for newsletters, alerts, coupons, promotions, or marketing communications;
• Interact with our advertisements;
• Visit our social media pages;
• Create or use an account, if available;
• Make a purchase or begin a transaction;
• Communicate with third-party service providers that assist us;
• Open or interact with emails, text messages, or digital advertisements.

We may also collect information automatically through cookies, web beacons, pixels, analytics tools, advertising platforms, website plugins, and similar technologies.

How Do We Use Personal Information and Non-Personal Information?

We may use Personal Information and Non-Personal Information for business, operational, customer service, marketing, analytics, security, and legal purposes, including to:

• Respond to your inquiries;
• Contact you about pets, products, services, financing, coupons, offers, promotions, appointments, availability, or store updates;
• Send requested information;
• Provide customer service;
• Process or support transactions;
• Manage pet inquiries and availability requests;
• Send newsletters, marketing communications, promotional messages, and follow-up communications;
• Send calls, texts, emails, or other communications where permitted by law and with any required consent;
• Use AI-assisted, prerecorded, or automated communications where permitted by law and with any required consent;
• Improve our website, products, services, customer experience, marketing, and communications;
• Analyze demographics, website traffic, advertising performance, customer interests, and market trends;
• Conduct online analytics, research, reporting, auditing, and business management;
• Maintain security, detect fraud, prevent misuse, and protect legal rights;
• Comply with legal obligations;
• Maintain records of consent, opt-outs, transactions, communications, and customer requests.

Telephone, Text Message, Autodialer, Prerecorded Voice, and AI-Generated Voice Consent

Petland Scottsdale may offer lead forms, inquiry forms, newsletter forms, coupon forms, financing inquiry forms, pet information forms, pop-ups, and similar forms that allow you to request information or opt into communications.

Where you provide your telephone number and agree to receive marketing or promotional communications, the following consent language applies:

By providing my telephone number and clicking "I Agree," "I Agree & Submit," submitting a form, checking an opt-in box, or otherwise providing my express written consent, I expressly consent to receive telemarketing and promotional calls and text messages from or on behalf of Petland Scottsdale. These calls or text messages may be delivered using an automatic telephone dialing system, autodialer, artificial voice, prerecorded voice, and/or AI-generated voice technology.

Calls may be made using AI-generated voices. These calls are designed to provide helpful information about our products or services and may simulate a live agent.

I understand that these calls or messages may be delivered to my wireless number, residential line, or other contact number I provided, including numbers listed on a state or federal Do Not Call list, to the extent permitted by law and based on my express written consent.

I understand that:

• My consent is not required as a condition of purchasing any goods or services;
• I may revoke my consent at any time by texting "STOP" or by calling Petland Scottsdale at 480-480-6629;
• Message and data rates may apply;
• I may receive multiple calls or messages per month;
• By submitting a form, I affirm that I am requesting to be contacted.

I agree to the above terms and give my express written consent.

Marketing Opt-In Disclaimer for Website Forms

The following short-form consent language should be placed directly next to the opt-in checkbox and/or submit button on every lead capture form, including Contact Us forms, Get My Info forms, pop-ups, newsletter forms, financing inquiry forms, coupon forms, breed alert forms, and similar forms:

By providing my phone number and clicking "I Agree & Submit," I give Petland Scottsdale express written consent to contact me—with marketing/promotional calls or texts—using an autodialer, prerecorded, or AI-generated voice, including to numbers on Do Not Call lists. I understand the voice may simulate a live agent. Agreeing to this consent is not required to buy anything. I can opt out anytime by texting "STOP" or calling Petland Scottsdale at 480-480-6629. Message/data rates may apply; multiple messages/month possible. By submitting this form, I affirm I am requesting to be contacted. See our Privacy Policy and Terms of Use.

Consent Is Not Required to Purchase

You do not have to agree to receive marketing calls, texts, autodialed calls, prerecorded calls, artificial voice calls, or AI-generated voice calls in order to purchase goods or services from Petland Scottsdale.

You may contact us directly by calling 480-480-6629 or visiting our store.

How to Opt Out of Marketing Calls and Texts

You may revoke consent or opt out of marketing communications at any time.

• To stop text messages, reply STOP to a text message you receive from us or on our behalf.
• To stop marketing calls or to request removal from our calling list, call Petland Scottsdale at 480-480-6629.
• You may also contact us through our website contact page.

After you opt out, we may send a one-time confirmation message confirming your opt-out request. We may still contact you for non-marketing purposes where permitted by law, including transaction-related, service-related, appointment-related, safety-related, or legally required communications.

Do Not Call Requests

If you ask us not to call you for marketing purposes, we will maintain a record of your request as required by applicable law. A request not to receive marketing calls from Petland Scottsdale applies to Petland Scottsdale and parties acting on our behalf.

If you have given consent and later revoke that consent, we will process your request in accordance with applicable law.

How Does the Website Respond to Do-Not-Track Signals?

Some web browsers allow users to send a "Do Not Track" signal to websites. Where our website receives and recognizes such a signal, our website is designed to honor the request regarding web tracking to the extent supported by our website technology and plugins.

We may use third-party plugins or tools through the WordPress platform or related systems to assist with Do Not Track functionality. No third-party plugin, browser setting, or technical tool is guaranteed to be foolproof, and we make no warranty regarding the effectiveness of any third-party security, privacy, or Do Not Track plugin.

If you have questions about our Do Not Track practices, please contact us.

Cookies and Web Beacons Policy

We may use cookies, web beacons, pixels, tags, scripts, and similar technologies when you interact with us electronically.

Cookies are small files stored on your device that allow us to recognize prior visits, remember preferences, improve website functionality, measure performance, and support advertising or analytics.

Web beacons, sometimes known as clear GIFs or single-pixel GIF files, may be embedded in webpages or emails and may help collect information such as whether an email was opened, whether a link was clicked, IP address, device information, time on site, pages visited, and similar data.

We may use cookies and similar technologies for:

• Website functionality;
• User preferences;
• Analytics;
• Advertising;
• Retargeting;
• Lead attribution;
• Form performance tracking;
• Fraud prevention;
• Security;
• Customer experience improvements.

Most browsers allow you to control cookies through browser settings. You may be able to block cookies, delete cookies, or receive alerts when cookies are being used. However, some website features may not work properly without cookies.

You may be able to decline some email beacons by disabling HTML images or refusing HTML email in your email software.

Analytics, Advertising, and Lead Attribution

We may use analytics and advertising services to understand website traffic, measure ad performance, track lead sources, improve marketing, and better understand customer interests.

These services may collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and targeted advertising.

We may advertise on Google, Meta/Facebook, Instagram, YouTube, X/Twitter, TikTok, Pinterest, Threads, and other platforms. These platforms may collect information according to their own privacy policies.

Third-Party Data Sharing

We may share Personal Information and Non-Personal Information with third parties that help us operate our business, website, advertising, communications, lead management, customer support, analytics, reporting, security, payment, financing, or related services.

These third parties may include:

• Website hosting providers;
• Website developers and maintenance providers;
• Form, CRM, and lead management providers;
• Email and SMS providers;
• Call technology providers;
• AI-assisted communication providers;
• Advertising platforms;
• Analytics providers;
• Social media platforms;
• Payment processors;
• Financing providers;
• Review platforms;
• Customer service providers;
• Data storage providers;
• Professional advisors;
• Legal or compliance providers;
• Other service providers that support our business.

Our website may also use or link to services provided by third parties such as ShopWindow, Third Party Pet, social media platforms, analytics providers, advertising platforms, or other business partners. These third-party services may collect, use, and share information under their own privacy policies.

This Privacy Policy does not govern third-party websites, platforms, or services. When you interact with a third-party service, that third party's privacy policy and terms apply.

Financing and Payment Information

If you inquire about financing or payment options, you may be directed to or interact with third-party financing or payment providers. Those providers may collect information directly from you and may use your information according to their own privacy policies and legal requirements.

Petland Scottsdale is not responsible for the privacy practices of independent financing providers, payment processors, or third-party platforms.

Social Media and External Links

Our website may link to social media profiles or external websites, including Facebook, Instagram, YouTube, X/Twitter, Pinterest, Threads, TikTok, Google, and other third-party platforms.

If you click a third-party link or interact with a third-party platform, your activity is governed by that third party's privacy policy and terms of use.

How Do We Protect Your Information?

Petland Scottsdale takes data security seriously. Information you enter on our website may be transmitted securely using Secure Sockets Layer, SSL, HTTPS, or similar encryption technologies.

However, no website, server, database, email system, plugin, third-party service, or internet transmission is completely secure. Email is not recognized as a secure medium of communication, so we ask that you do not send private, sensitive, or confidential information by email.

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, disclosure, alteration, or destruction.

Data Retention

We may retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

• Respond to inquiries;
• Provide services;
• Maintain customer records;
• Maintain proof of marketing consent;
• Maintain opt-out and Do Not Call records;
• Complete transactions;
• Comply with legal obligations;
• Resolve disputes;
• Enforce agreements;
• Improve operations;
• Support security and fraud prevention.

The length of time we keep information may vary depending on the type of information, legal requirements, business needs, and the nature of your relationship with us.

Your Choices and Rights

You may contact us to request information about the Personal Information we maintain about you, subject to appropriate identity verification and applicable law.

Depending on applicable law, you may have the right to:

• Review information we have about you;
• Correct inaccurate information;
• Request deletion of non-essential information;
• Opt out of marketing emails;
• Opt out of marketing text messages;
• Revoke consent for marketing calls or texts;
• Ask questions about our use of your information;
• Express concerns about our privacy practices.

To make a request, contact us through our website contact page or call 480-480-6629.

We may need to verify your identity before responding to certain requests.

Email Communications

If you receive marketing email from Petland Scottsdale and no longer wish to receive similar messages, you may unsubscribe by clicking the "Unsubscribe" link in the email, where available.

If you have difficulty submitting an unsubscribe request or wish to report an issue, please contact us.

We may still send non-marketing emails where permitted by law, including transaction-related, service-related, account-related, appointment-related, safety-related, or legally required messages.

Children's Privacy

Our website and services are intended for users ages thirteen (13) and above. We do not knowingly collect Personal Information from children under thirteen (13).

If we learn that we collected Personal Information from a child under thirteen (13) without appropriate consent, we will take reasonable steps to delete that information.

Restrictions on Use of Website Materials

This website and its content are protected by copyright, trademark, and other intellectual property laws of the United States and other jurisdictions.

You may print or download information from this website only for your personal, noncommercial use.

You may not, without our express prior written consent:

• Copy, distribute, or download website information for any purpose other than personal, noncommercial use;
• Copy or download website designs, text, graphics, pictures, reviews, information, data, software, sound files, other files, or the selection and arrangement of website content;
• Copy or use our trademarks, service marks, logos, slogans, business name, or branding;
• Modify website information for any reason;
• Include any part of this website in another work;
• Frame website content;
• Link or create a hyperlink to content on the website in a misleading, unlawful, or harmful manner.

We reserve all rights not specifically granted.

Updates to This Privacy Policy

As our business, security measures, communications, services, and technology evolve, we may update this Privacy Policy from time to time.

Changes will appear on this page with an updated "Last Updated" date.

Your continued use of the website or services after changes are posted means you acknowledge the updated Privacy Policy.

What If I Believe There Has Been a Lapse in This Privacy Policy?

If you believe we are not abiding by this Privacy Policy or have questions about our privacy practices, please contact us immediately through our website contact page or by calling 480-480-6629.